Can I track my parcel?

Yes. After shipping your parcel you will receive a tracking number from our dispatch team which you can use to locate your parcel using the website of the courier service of your choice (the one you choose during the checkout process).

When will I receive my order?

Orders placed before 1 PM will be processed the same day and those made after this time are processed and dispatched the following day. Typically, orders will arrive within 3 working days. If there are delays of any sort then our dispatch team will reach out by phone call to explain the reasons for this delay and to give you an idea of when you can expect your parcel to arrive.

How do I pay you for my order?

Payments on our website can be made via Visa and Mastercard as well as through Ozow (which lets you use your banking app to complete a transaction). We also accept payment via direct deposit and mobile money through the TigoPesa Payment gateway. For more detailed information visit our payment options page.

Do you provide COAs for your products?

Depending on the size of your order, we can provide certificates of analyses and get testing done that meets your specific requirements and specifications. 

Can you export to countries outside of Africa?

Yes, we deliver our products to customers in all parts of the world. 

Can you provide phytosanitary certificates?
Yes. Certainly.

How do I use discount / promo codes on your website?

Insert coupon in the relevant field during the checkout process and click 'apply', if your order meets the terms and conditions for the coupon you are attempting to use the discount will be effected.

Is it safe to buy on www.wfnnaturals.com? 
The security of your payment and personal information is a serious concern to us as WFN Naturals. For more information please visit our terms and conditions and privacy policy pages.