Payment Options
How to transact online
All purchases on wfnnaturals.com can be made safely as the transactions are processed by credible payment gateways on a website that encrypts your sensitive credit card data through SSL. All of the available payment options require that you enter a one-time password (OTP) at some point in the payment process. This OTP is generated using 3DSecure payment security technology which helps to ensure online payment protection and the prevention of fraud. Our online store offers the following payment methods:
- Cheque or Debit Card payments processed by Payfast
- Instant EFT (Ozow)
- Pesapal Mobile Payments (Tigopesa, Mpesa, Pesapal)
- Direct Deposit
Common Concerns
Below are some answers to questions you might have about making payments to WFN Naturals
Mercantile bank has recently been acquired by Capitec Bank and there has been a subsequent name change from the former to ‘Capitec Business’. If you cannot find Mercantile bank then it will appear as Capitec Business on your banking app but the account number and other details to use for the transaction remain the same as the ones we have provided.
Our website is protected SSL encryption, which protects the integrity of our customers’ data (such as personal and credit card information). To read our privacy policy visit this page.
What Ozow. Payfast and Pesapal all have in common is the fact that their use is widespread on E-commerce websites / online stores. They are reputable companies that offer payment processing that is safe, reliable and simple.
What Ozow, Payfast and Pesapal all have in common is the fact that their use is widespread on E-commerce websites / online stores. They are reputable companies that offer payment processing that is safe, reliable and simple.
All invoices or orders will have a unique order number beginning with the prefix WFN. It is this order number that should be used as a reference for your payment which will allow our accounts department to be able to track it.
When a particular product is not available it will appear as being on back order on our website. In this case, there will be a waiting period (typically 14 days) before the product is available again. Once your order is purchased you will get an SMS notification which will give you an idea of when you can expect to receive your parcel. You will also be able to request updates from our sales team at any point using your unique order number. Once the product is back in stock it will be shipped as soon as possible and you will receive an order dispatch notification via SMS with the tracking number for your parcel.
If you received a parcel with contents that are different from what you ordered, please report the issue to us via email (help@wfnnaturals.com) and we will assist
If you placed an order but you have not received it, please report this issue to our support team at help@wfnnaturals.com for assistance.
Get in Touch?
Contact us
If you need additional information please contact our helpful support team using the information on our contact page.
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