Mercantile bank has recently been acquired by Capitec Bank and there has been a subsequent name change from the former to ‘Capitec Business’. If you cannot find Mercantile bank then it will appear as Capitec Business on your banking app but the account number and other details to use for the transaction remain the same as the ones we have provided.

Our website is protected SSL encryption, which protects the integrity of our customers’ data (such as personal and credit card information). To read our privacy policy visit this page.

What Ozow. Payfast and Pesapal all have in common is the fact that their use is widespread on E-commerce websites / online stores. They are reputable companies that offer payment processing that is safe, reliable and simple.

What Ozow, Payfast and Pesapal all have in common is the fact that their use is widespread on E-commerce websites / online stores. They are reputable companies that offer payment processing that is safe, reliable and simple.

All invoices or orders will have a unique order number beginning with the prefix WFN. It is this order number that should be used as a reference for your payment which will allow our accounts department to be able to track it.

When a particular product is not available it will appear as being on back order on our website. In this case, there will be a waiting period (typically 14 days) before the product is available again. Once your order is purchased you will get an SMS notification which will give you an idea of when you can expect to receive your parcel. You will also be able to request updates from our sales team at any point using your unique order number. Once the product is back in stock it will be shipped as soon as possible and you will receive an order dispatch notification via SMS with the tracking number for your parcel. 

If you received a parcel with contents that are different from what you ordered, please report the issue to us via email (help@wfnnaturals.com) and we will assist

If you placed an order but you have not received it, please report this issue to our support team at  help@wfnnaturals.com for assistance.