About Us
How to transact
All purchases on wfnnaturals.com can be made safely as the transactions are processed by credible payment gateways on a website that encrypts your sensitive credit card data through SSL.
The available payment options may require that you enter a one-time password (OTP) at some point in the payment process. This OTP is generated using 3DSecure payment security technology which helps to ensure online payment protection and the prevention of fraud.
Which payment options do you offer?
Our online store offers the following payment methods:
- Cheque or Debit Card payments processed by Payfast
- Pesapal Mobile Payments (Yass, Mpesa, Pesapal)
- Cryptocurrency (XMR & Bitcoin)
- Direct Deposit
- Escrow (available for customers in South Africa)
Is my credit data safe on your website?
Our website is protected SSL encryption, which protects the integrity of our customers’ data (such as personal and credit card information). To read our privacy policy visit this page.
What reference should I use for direct deposits?
Use the order number (beginning with the prefix WFN) if the order was placed online, if you received an invoice from our sales team then the reference should be the invoice number (begins with the prefix INV).
How do back orders work?
When a particular product is not available it will appear as being on backorder on our website. In this case, there will be a waiting period (typically 14 days) before the product is available again. Once your order is placed you will get an SMS notification with the estimated delivery time. You will also be able to request updates from our sales team at any point using your unique order number. Once the product is back in stock it will be shipped as soon as possible and you will receive an order dispatch notification via SMS with the tracking number for your parcel.
What is escrow and how does it work?
In the e-commerce context, escrow means the use of a third party escrow agent to hold funds from the buyer until the seller meets the terms of the transaction. This neutral party protects the buyer by ensuring that they receive what they pay for before the funds are released to the seller. We use Tradesafe for escrow transactions and further information about how escrow works can be found on their website.
How do I request an escrow payment?
Please note that we mostly use escrow payments for orders of a large quantity. If you would like to use escrow for a bulk purchase and you are within the borders of the Republic of South Africa then please send an email to sales@wfnnaturals.com or get in touch with us using any of the details listed on our contact page.
Where should I send proof of payment to?
Please email proof payment to sales@wfnnaturals.com and include your order or invoice number in the subject line.
Which payment options do you offer?
Our online store offers the following payment methods:
- Cheque or Debit Card payments processed by Payfast
- Pesapal Mobile Payments (Yass, Mpesa, Pesapal)
- Cryptocurrency (XMR & Bitcoin)
- Direct Deposit
- Escrow (available for customers in South Africa)
Is my credit data safe on your website?
Our website is protected SSL encryption, which protects the integrity of our customers’ data (such as personal and credit card information). To read our privacy policy visit this page.
What reference to use for deposits?
Use the order number (beginning with the prefix WFN) if the order was placed online, if you received an invoice from our sales team then the reference should be the invoice number (begins with the prefix INV).
How do back orders work?
When a particular product is not available it will appear as being on backorder on our website. In this case, there will be a waiting period (typically 14 days) before the product is available again. Once your order is placed you will get an SMS notification with the estimated delivery time. You will also be able to request updates from our sales team at any point using your unique order number. Once the product is back in stock it will be shipped as soon as possible and you will receive an order dispatch notification via SMS with the tracking number for your parcel.
Please explain what escrow is?
n the e-commerce context, escrow means the use of a third party escrow agent to hold funds from the buyer until the seller meets the terms of the transaction. This neutral party protects the buyer by ensuring that they receive what they pay for before the funds are released to the seller. We use Tradesafe for escrow transactions and further information about how escrow works can be found on their website.
How do I request an escrow payment?
Please note that we mostly use escrow payments for orders of a large quantity. If you would like to use escrow for a bulk purchase and you are within the borders of the Republic of South Africa then please send an email to sales@wfnnaturals.com or get in touch with us using any of the details listed on our contact page.
Where should I email proof of payment?
Please email proof payment to sales@wfnnaturals.com and include your order or invoice number in the subject line.
Why don't payment options appear?
Please report all technical issues you experience to support@wfnnaturals.com or use any of the contact information provided on our website to get in touch with us and we will do our best to assist.
Where can I report checkout errors?
Please report all technical issues you experience to support@wfnnaturals.com or use any of the contact information provided on our website to get in touch with us and we will do our best to assist.
Can I use a VISA Credit or Debit Card?
Yes. Select either Payfast or Pesapal as payment method and you will be able to transact using your credit or debit card.
Will I receive an order for my order?
A copy of the invoice for your order will be generated automatically once a purchase is made. This invoice will be sent via the email to the address you used when filling in your billing information and it will be accessible inside your user account dashboard when you are logged in and navigate to the ‘invoices’ tab.
Do you accept mobile money transfers?
This depends on your country of residence, to find out if we would accept a mobile money payment you can contact our sales team on sales@wfnnaturals.com
How long do refunds take?
Refunds are processed within 48 hours of you submitting the relevant account information. Please note that the customer will be liable for any bank charges on the refund being processed and that these will be deducted from the total amount received when the order was made.
No payment options appear for me at checkout
Please report all technical issues you experience to support@wfnnaturals.com or use any of the contact information provided on our website to get in touch with us and we will do our best to assist.
Where can I report errors preventing checkout?
Send an email to support@wfnnaturals.com
Can I transact using a VISA Credit or Debit Card?
Yes. Select either Payfast or Pesapal as payment method and you will be able to transact using your credit or debit card.
Will I receive an invoice for my order?
A copy of the invoice for your order will be generated automatically once a purchase is made. This invoice will be sent via the email to the address you used when filling in your billing information and it will be accessible inside your user account dashboard when you are logged in and navigate to the 'invoices' tab.
Do you only accept XMR and BTC?
Yes, Ximero and Bitcoin are currently the only cryptocurrencies we accept.
Do you accept mobile money transfers?
This depends on your country of residence, to find out if we would accept a mobile money payment you can contact our sales team on sales@wfnnaturals.com
How long do you take to process refunds?
Refunds are processed within 48 hours of you submitting the relevant account information. Please note that the customer will be liable for any bank charges on the refund being processed and that these will be deducted from the total amount received when the order was made.
