Can I track my parcel?
Yes. After shipping your parcel you will receive a tracking number from our dispatch team which you can use to locate your parcel using the website of the courier service of your choice (the one you choose during the checkout process).
When will I receive my order?
Lead time depends on your location / country of residence.
Customers in South Africa & Tanzania
Orders placed before 1 PM will be processed the same day and those made after this time are processed and dispatched the following day. Typically, orders will arrive within 3 working days. If there are delays of any sort then our dispatch team will reach out by phone call or email to explain the reasons for this delay and to give you an idea of when you can expect your parcel to arrive.
Customers in Europe, Asia and the Americas
Orders intended for countries in these destinations are shipped using EMS and the lead time for orders is typically 10-14 days. Once your parcel is shipped, a copy of the waybill or waybill number will be shared with you using email.
How do I pay for my order?
Payments on our website can be made via Visa and Mastercard as well as through Payfast (which lets you use your banking app to complete a transaction). We also accept payment via direct deposit, Bitcoin, Ximero and mobile money through the TigoPesa Payment gateway. For more detailed information visit our payment options page.
Do you deliver outside of Africa?
Yes, we deliver our products to customers in all parts of the world.
How do I use discount coupons?
Insert coupon in the relevant field during the checkout process and click ‘apply’, if your order meets the terms and conditions for the coupon you are attempting to use the discount will be effected.
Is it safe to buy on this website?
The security of your payment and personal information is a serious concern to us as WFN Naturals. For more information please visit our terms and conditions and privacy policy pages.
What if my order is damaged?
Despite our best efforts to make sure that every parcel we send out arrives in good condition, it may happen that an order is damaged while it is in transit to your location. To request a refund / replacement, please bring the issue to our attention by contacting us via email. Please specify your names, order number, when the order was placed as well as provide images of the damage and one of our consultants will respond accordingly and assist you further.
Can I collect my order in person?
Customers in Tanzania can collect from our office in Ifakara. In South Africa, however, we operate purely as an online store and as such, all parcels are send out using a courier service. No physical collection is possible.
What If I have no access to the POP?
If you made a payment to us but you do not have a copy of the proof of payment, send an email to sales@wfnnaturals.com and provide us with the reference for the payment, along with your full names and invoice or order number. Once the payment has cleared into our account you will receive confirmation and your order will be shipped.
How long does support take to respond?
We have a high influx of inquiries but we do our best to respond within 24 hours of receiving communication from you.
Can I amend my order after placing it?
Why I have not received tracking info?
Can I track my parcel?
Yes. After shipping your parcel you will receive a tracking number from our dispatch team which you can use to locate your parcel using the website of the courier service of your choice (the one you choose during the checkout process).
When will I receive my order?
Lead time depends on your location / country of residence.
Customers in South Africa & Tanzania
Orders placed before 1 PM will be processed the same day and those made after this time are processed and dispatched the following day. Typically, orders will arrive within 3 working days. If there are delays of any sort then our dispatch team will reach out by phone call or email to explain the reasons for this delay and to give you an idea of when you can expect your parcel to arrive.
Customers in Europe, Asia and the Americas
Orders intended for countries in these destinations are shipped using EMS and the lead time for orders is typically 10-14 days. Once your parcel is shipped, a copy of the waybill or waybill number will be shared with you using email.
How do I pay for my order?
Payments on our website can be made via Visa and Mastercard as well as through Payfast (which lets you use your banking app to complete a transaction). We also accept payment via direct deposit, Bitcoin, Ximero and mobile money through the TigoPesa Payment gateway. For more detailed information visit our payment options page.
Do you export to countries outside of Africa?
Yes, we deliver our products to customers in all parts of the world.
How do I use discount codes on your website?
Insert coupon in the relevant field during the checkout process and click 'apply', if your order meets the terms and conditions for the coupon you are attempting to use the discount will be effected.
Is it safe to buy on www.wfnnaturals.com?
The security of your payment and personal information is a serious concern to us as WFN Naturals. For more information please visit our terms and conditions and privacy policy pages.
What can I do about a damaged order?
Despite our best efforts to make sure that every parcel we send out arrives in good condition, it may happen that an order is damaged while it is in transit to your location. To request a refund / replacement, please bring the issue to our attention by contacting us via email. Please specify your names, order number, when the order was placed as well as provide images of the damage and one of our consultants will respond accordingly and assist you further.
Can I collect my order in person?
Customers in Tanzania can collect from our office in Ifakara. In South Africa, however, we operate purely as an online store and as such, all parcels are send out using a courier service. No physical collection is possible.
What if I have no access to the proof of payment?
If you made a payment to us but you do not have a copy of the proof of payment, send an email to sales@wfnnaturals.com and provide us with the reference for the payment, along with your full names and invoice or order number. Once the payment has cleared into our account you will receive confirmation and your order will be shipped.
How long does your support team take to respond?
We have a high influx of inquiries but we do our best to respond within 24 hours of receiving communication from you.
Can I amend my order after placing it?
Yes. Contact our sales team via email or use any of the contact details on our website to communicate with us and we will amend your order as per your specifications.
Why have I not received the tracking information?
Please ensure that you use the correct contact number and email address, if these details are incorrect, not only will you not receive the tracking information for the dispatched parcel but this will even make the delivery of your parcel challenging. The best thing to do if you have not received tracking information for your parcel is to contact our support team and report the issue and ensure that we have the correct contact information, and find out if your parcel has already been dispatched.
Need more information?
Use the form on our contact page to send your inquiry and our support team will assist you promptly.
